Terms of sale

Who sells it

Same Streets is run by Mercedes Teresa Delgado Hernández, tax id Z2442136R, Avenida de Cervantes, 4, BJ-A, 10005 Cáceres. You can reach us at [email protected]. These terms are an agreement between you and us whenever you use Same Streets or buy an experience.

What you buy

An experience is a story told through places: a narrative, a map, a timeline and a walking route. Buying one gives you personal access to it, for good, from any device you sign in on. It is a licence to use the experience, not a copy you own: you may read it, walk it and show it to the people with you, but not copy, resell, publish or share your account.

Each experience is sold once, for the price shown before you pay. There is no subscription and nothing renews.

Paying

Payments are taken by Stripe, on Stripe’s own checkout page. We never see or store your card number. The price is the one shown on the experience’s page and on the checkout page, in the currency shown there. Your bank may charge a fee for paying in a foreign currency.

Access starts at once

The experience opens as soon as the payment goes through. Because it is digital content supplied immediately, EU law lets you give up the usual 14-day right of withdrawal, and at checkout you agree to start right away and to lose that right.

We offer something simpler instead: within 14 days of buying, we refund any purchase, for any reason. See refunds.

Gifts

You can buy an experience for someone else. You get a gift code and a link to pass on; whoever opens it with their email address gets the experience on the same terms as a buyer. A gift code opens once, does not expire, and cannot be exchanged for money. Keep it safe until you give it: anyone who has it can open it.

The right of withdrawal ends once the gift is opened. Our refund still applies: within 14 days of buying, the buyer can ask for their money back, and the gift then stops working, even if it has been opened.

Your account

Your account is your email address. We send a link to sign in instead of asking for a password, so keep that inbox safe: whoever can read it can open your library. An account is for one person. Tell us if you think someone else has used yours.

Walking the route

The routes follow public streets. You walk them on your own, at your own pace and at your own risk. Mind the traffic, keep your eyes up when you cross, respect private property and follow local rules. Some places are buildings with opening hours, and some are private: the experience says so where we know it.

Cities change. A building may be closed, rebuilt or gone, and a street may be under works. We check the places before we publish and correct them when we hear of a change, but we cannot promise every place is as described on the day you go.

The stories

The experiences are researched from the books, the archives and the places themselves. Where a location is uncertain or a date disputed, we say so. If you find a mistake, write to us: we fix what we can confirm.

If it goes wrong

If an experience does not work as described, tell us: we will fix it, and if we cannot, refund you. This adds to your rights as a consumer under the law of the country where you live; nothing in these terms takes them away.

We are responsible for the harm our fault causes you, as the law sets out. We are not responsible for losses that we could not have foreseen or that are not caused by us, such as an accident on the street or a place being closed.

If an experience is withdrawn

If we ever have to stop offering an experience you bought, or close Same Streets, we will tell you by email at least 90 days ahead.

Changes to these terms

We may update these terms; the date at the top says when they last changed. The terms that apply to a purchase are the ones in force when you made it. If a change affects what you have already bought, we will tell you by email first.

Law and disputes

These terms are governed by Spanish law. If you buy as a consumer, you keep the protection of the law of the country where you live, and you can take a claim to the courts there. If something is wrong, please write to us first at [email protected]: most things are quicker to solve by email.