Refunds

14 days, any reason

If an experience is not for you, write to [email protected] within 14 days of buying it. Use the email address you bought with, and tell us which experience. You don’t need to give a reason.

What happens next

• We refund the full price to the card or account you paid with.
• The money usually reaches you within 5 to 10 days, depending on your bank.
• The experience leaves your library when the refund is made.

After 14 days

If an experience does not work as described—a route that will not load, a story that stops halfway—write to us at any time. We will fix it, and if we cannot, refund you. This is on top of your rights under consumer law, which the terms explain.